EHDC Moving from Penns Place and increasing On-line interaction

We’re changing how we work for you

Penns Place closing down, more services to be delivered digitally  

We’re changing the way we work to make our services easier for people to use.

Our customer information shows that customers want services they can easily access when and where they want.

As a result, we’ve reshaped our services behind the scenes to make them streamlined and efficient and we are improving the way residents can reach us to make it simple and straightforward.

Already most of our customers expect to access our services online. That way they can get what they want, when they want it.

In fact, only around three per cent of customer enquiries come through the council’s reception at Penns Place.

So from 2 April we will be closing our reception at Penns Place and focusing on providing our services digitally, to support our residents in a more convenient and forward-thinking way.

We are creating a network of access points around the district where residents can speak directly to council officers through a live link-up. Using this network, residents will be able to receive the support and assistance they need to conduct their business with the council.

If customers are unable to access our services digitally, they can contact us via the telephone on 01730 266551 where one of our team will be available to help directly or arrange an appointment for a face-to-face meeting if appropriate.

A handful of our customers still pay for services using cash. We have contacted these customers direct and set up alternative means of payment.

Cllr Richard Millard, EHDC Leader, said: “This way of delivering our services to residents is leaner, more efficient and conforms with what our residents expect of us and how the vast majority of them already contact us.

“By focusing on providing services online we can make life easier for residents that are comfortable using digital technology and still support the very few who cannot.

“Removing our reception from Penns Place will mean the council no longer is tied to an expensive and out-dated facility that is rarely used.”

For more information on how residents can reach us, go to www.easthants.gov.uk.

Ends

Fly tipping fines to make you think twice

In November 2023, a Four Marks resident was found guilty of dumping three bags of garden waste in the village. They were fined £250 plus a £34 victim’s surcharge.

Portfolio holder, Councillor Tony Costigan, said:

“We have a zero-tolerance approach to fly tipping and those involved should know that we’re coming after them.

“One of the great things about living in East Hampshire is our beautiful countryside, and anyone threatening that will be tackled with all of the tools at our disposal.”

See EHDC Links and follow the link to Fly Tipping for more information.

HCC’s new mobile app ‘OurHants’

This app is now live – available for Apple and Android mobile devices. Facilities on offer include and easy reporting services for potholes and fly tipping. Also an improved service to book  appointments at Household Waste and Recycling Centres (HWRCs).

When booking an appointment at an HWRC, the OurHants app allows individuals to save details if they wish, such as the registration of their vehicle, and any permits they have, to make future bookings quicker. It also allows people to see and manage their bookings in one place and will notify the user of any important updates about their booking.

Anyone can download the app, without charge, from the Apple or Google Play app stores.

OurHants – Get it on Google Play

OurHants – Download on the Apple App Store